Privacy policy

Holding Your Online Hands CIC ("HYOH", "we", "us") Last updated: 14 August 2026

HYOH is committed to protecting your privacy. This policy explains what personal data we collect through our website, why, and how we look after it.

Who we are

Holding Your Online Hands is a Community Interest Company registered in England and Wales (company number 16143558). We are the data controller for the personal data described in this policy.

What data we collect

We only collect personal data when you contact us directly through our website contact form. This includes:

  • First name and last name

  • Email address or phone number

  • The content of your message

We do not use cookies, analytics, or any tracking technology on our website, and we do not have a newsletter sign-up form (our updates are shared via our Instagram and LinkedIn pages).

How we use your data

We use the information you provide through the contact form solely to respond to your enquiry. We do not use it for marketing, and we do not sell or share it with third parties beyond what is described below.

Legal basis for processing

We process your data on the basis of legitimate interest, to respond to enquiries you have chosen to send us.

Donations

If you donate to HYOH, this is processed through PayPal, linked to our Santander business bank account. We do not directly collect or store your card details; these are handled by PayPal in line with their own privacy policy.

Google Maps

Our homepage includes an embedded Google Map. When this loads, Google may collect data such as your IP address in line with their own privacy policy. We do not control this data and recommend reviewing Google's privacy policy for further information.

Social media

Our website footer links to our social media channels (Instagram, LinkedIn, etc). If you interact with us there, that platform's own privacy policy applies, not this one.

How long we keep your data

We retain contact form enquiries only for as long as necessary to respond to and resolve your query, in line with our internal Data Retention Schedule.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to how we process your data

  • Complain to the Information Commissioner's Office (ICO) at ico.org.uk

Contact us

If you have any questions about this policy or how we handle your data, please contact our Data Protection Lead at info@holding-your-online-hands.co.uk.

Changes to this policy

We will update this policy as HYOH's activities and services evolve, including any changes to the data we collect. Please check back periodically.