At the heart of everything we do is our free weekly drop-in session. Parents and carers, particularly mothers, repeatedly identified childcare as the barrier that most often prevented them from accessing daytime services, so we ensured our sessions can run during nursery and school hours.

There is no appointment needed. No referral required. No eligibility criteria. Our sessions are not transactional. We do not process people and move on. We sit with them, take our time, and follow up week after week. We celebrate small wins, because for someone who has been struggling alone, getting a utility bill resolved or receiving their first food voucher can feel like a genuine turning point.

Each session runs for approximately six hours and offers hands-on, human-centred support including:

• Digital and telephone support helping people make calls, complete forms, navigate websites and access support

• Food bank and baby bank voucher access, connecting families with emergency food and essential supplies

• Energy grant applications, supporting people to apply for grants and schemes they didn't know they were entitled to

• Utility bill challenges and resolutions, sitting with people to dispute incorrect bills and navigate complaints processes

• Housing support signposting, connecting people to specialist surveyors and legal support through the Tenants Advice network

• Debt signposting, connecting people to specialist debt support in a way that feels safe and non-stigmatising

• Benefits navigation, helping people understand and access the support they are entitled to

• General admin and bureaucracy, tackling confusing letters, forms, and phone calls that would otherwise feel impossible

• Warm social connection, because sometimes, what someone needs most is simply a space where they feel they belong